The capacity you need for your next stage.
National, nearshore or global. One accountable partner.
One specialist hire, payroll for people you already found, a full team or a new market. Gracemark recommends the model that fits and coordinates recruiting, employment and delivery nationally or globally. Dedicated and AI-enabled teams are options, not the only way to start.
Demand is growing. Your team is stretched. Delivery cannot wait.
Capacity is not keeping up
New customers, contracts or projects put pressure on your existing people. You need the skills and coverage to deliver, not another recruitment backlog.
The model is unclear
A hire, a dedicated team or a managed project? The right answer depends on who directs the work and who owns the result.
Coordination takes your time
Recruiting, employment and delivery can become separate handoffs. Your team needs clear responsibilities and one accountable engagement lead.
The right capacity. Clear responsibility for the work.
A dedicated team gives a function the skills and coverage it needs. Choose national, nearshore or global capacity; agree whether your business directs the people or Gracemark manages defined delivery. AI-enabled support is an option, not a prerequisite.
Pod design
We map the workflow, agree the KPIs and scope the people and any AI support the function needs.
Pod assembly
Nearshore operators selected for the function, time-zone aligned, English-fluent, tooling-native. Trained on your playbooks.
Pod operation
AI handles volume; humans handle judgment, escalation, and exceptions. Operating reviews, KPI tracking and scorecards, with the cadence agreed in your scope.
One function. One pod. One SLA.
Sales Development Pod
Outbound research, multi-channel sequencing, AI voice + email, qualification, meeting coordination. KPI: SQLs / month.
Customer Success Pod
Onboarding, adoption nudges, QBR prep, renewal motion, churn-risk routing. KPI: NRR, time-to-value.
Customer Support Pod
Tier-1 + tier-2 support, AI deflection, escalation routing, knowledge-base curation. KPI: CSAT, FRT, resolution.
RevOps Pod
CRM hygiene, pipeline reporting, attribution, commission ops, enablement assets. KPI: data quality, forecast accuracy.
Recruiting Pod
Sourcing, screening, scheduling, candidate experience, ATS hygiene. KPI: time-to-fill, pass-through.
Finance Ops Pod
AP/AR, reconciliation, expense, vendor mgmt, monthly close support. KPI: days-to-close, error rate.
Begin with one function. Grow into a full workforce.
Start with the hire, team or project your business needs now. Agree its responsibilities and success measures, then expand. Pick the capability you need first, the same partner adds the rest as you grow, with no re-vetting and no restart.
Recruitment & Staffing
Direct hire, contract, and specialist roles filled fast from a pre-vetted bench.
Staffing Pods
A managed team that owns a function end-to-end under one SLA.
AI-Enabled Teams
Operators trained on your tools and AI stack to do more per head.
AI Virtual Assistants
AIVAs that absorb repetitive volume so your people focus on judgment.
Nearshore Teams
Time-zone-aligned LATAM talent at a materially lower cost.
Global Employment
Employ and pay compliantly in 100+ countries, no entity required.
Not sure which to start with? Talk to a real strategist, a person, not a bot, and we'll scope the right first step and a path to scale.
Talk to a personFrom the requirement to a team that can deliver.
- DefineStep 1
Map & instrument
Process discovery, KPI baselining, tool access, success-metric contract. You sign off on the operating spec.
- BuildStep 2
Assemble & train
Pod staffed from our nearshore bench. AI agents trained on your tools, data, and playbooks. Supervisor named.
- ValidateStep 3
Supervised dry-run
Pod runs in shadow against real volume. We tune, you approve, we lock workflows and escalation rules.
- LaunchStep 4
Go live under SLA
Function transitions to the pod. Weekly QBR begins. Live dashboard goes on for you and your team.
Which engagement fits the work?
| Staffing | Dedicated team | Managed delivery | AI-enabled support | |
|---|---|---|---|---|
| Best starting point | A role or added capacity | A function needing coverage | A defined project or result | A workflow needing AI-capable people |
| Scope basis | Roles and time | Team and responsibilities | Deliverables and milestones | Roles, tools and workflow |
| AI support | Where relevant | Where relevant | Where relevant | Explicitly scoped |
| Working-hour coverage | Agreed in scope | Agreed in scope | Agreed in scope | Agreed in scope |
| Day-to-day direction | Your team | As agreed | Gracemark for scoped delivery | As agreed |
| Success measures | Skills and coverage | Function-specific measures | Delivery acceptance | Workflow-specific measures |
| Expansion | Additional roles | Additional capacity | Additional scope | Additional workflows |
| Commercial terms | Written quote | Written quote | Written quote | Written quote |
A function that moves a KPI, on a predictable line.
At a glance
- Product
- Specialist staffing, functional teams and managed project delivery; AI-enabled support where relevant.
- Buyer
- Mid-market operators and functional leaders (25–500 employees).
- Deployment time
- Proposed around the roles, locations, onboarding and access requirements in your written scope.
- Pricing model
- Scoped to roles, capacity, locations and delivery responsibilities. Rates supplied in writing within 24 hours.
- Functions available
- Sales Development, Customer Success, Customer Support, RevOps, Recruiting, Finance Ops.
- Geography
- National, nearshore Latin America or global capacity; working-hour overlap specified in the scope.
- Governance
- Named Gracemark account lead, weekly QBR, monthly scorecard, live KPI dashboard.
- Security
- Your security questions, required controls and access requirements are addressed in the proposed scope for your review.
- Upgrade path
- Add pods, expand pod size, or layer global employment and compliance for international expansion.
- What's billed
- The function (KPI delivery), not the seat.
Know what is promised, before you commit.
Your proposal identifies the capacity, delivery responsibilities, success measures and proposed timeline. Commercial terms, dependencies and any transition or exit arrangements are set out for review, not left to an assumption.
What workforce capacity can you provide for a mid-market company?
Start with the work: a specialist hire, a dedicated functional team or a managed project. We connect staffing, employment and delivery nationally, nearshore or globally, using AI-enabled support where it fits. Your written scope identifies the team, responsibilities and rates.
How is this different from a BPO or staff-augmentation firm?
For managed functions, we blend human and AI-enabled capacity, own the workflow design and track agreed function-level KPIs. If you need an individual hire or client-directed team instead, we scope that model separately.
Why nearshore vs offshore?
Time-zone overlap enables live collaboration, faster handoffs and shared working hours for SDR, customer success, RevOps and support teams. We compare national, nearshore and offshore options against the skills, coverage and delivery your requirement needs.
How fast is deployment?
Your written scope proposes a start and delivery sequence around the roles, location, access and onboarding work required. A 30-day pilot can be scoped where it fits; it is not a universal deployment guarantee.
What does this typically cost?
Rates follow the roles, location, volume and responsibilities you need. We compare the relevant staffing, team or managed-delivery options and provide scope and rates in writing within 24 hours, without requiring a meeting.
Who manages the pod day-to-day?
We do. Every pod has a named Gracemark operator (your account lead) plus a delivery lead inside the pod. You get a single point of accountability, weekly QBRs, and a live dashboard of the function's KPIs.
What happens to my existing team?
The pod is designed to slot into your org, not replace it. Most clients use a pod to take repetitive volume and tier-1 work off their team's plate so internal hires focus on strategy, complex deals, or product. We can also absorb a struggling function entirely if that's the goal.
Can we start small and expand?
Yes. One hire, one team or one project is a valid starting point. Agree the first scope and success measures, then expand capacity or add employment support as your business needs change.
What about data security and compliance?
Send your security questions and any required controls with the function you want us to run. We address delivery responsibilities, access requirements and commercial terms in the proposed scope for your review.
Get the right workforce scope for your next stage.
Tell us the function, markets and timing. Get scope and rates, the proposed timeline and clear responsibilities in writing within 24 hours.
No meeting required to start · No obligation · NDA on request
Or tell us the requirement here
We build and run nearshore, time-zone-aligned teams for growing companies, with recruiting, employment and payroll handled under one accountable partner.
Email or phone is enough to start. A real person reads it and replies within 24 hours with the next step, not an automated sequence.
Tell us the hire, team or workforce problem.
Share what needs to happen, nationally or globally. Your recommended model, scope, rates and responsibilities come in writing within 24 hours.
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