Career pathSupport & Success

Customer Support Specialist

Resolve customer issues quickly, with a human tone and AI-assisted speed.

Location: Remote, LATAM and global
Status: Always accepting applications
Hiring for: Client teams

What you will do

Handle customer questions across chat, email, and phone
Resolve issues within service targets and escalate cleanly
Maintain help documentation and macros
Use AI assistance to speed up research and drafting

What we look for

1+ year in customer support or service
Clear, empathetic communication in English
Patience and problem-solving under pressure
Comfort with support platforms and ticketing tools

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This career path stays open. Apply once, and we will contact you when a client need matches your profile.

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corpmark@gracemarksolutions.com