gracemarkGlobal Workforce Solutions
Career pathSupport & Success

Customer Support Specialist

Resolve customer issues quickly, with a human tone and AI-assisted speed.

Location
Remote, LATAM and global
Status
Always accepting applications
Hiring for
Client teams

What you will do

  • Handle customer questions across chat, email, and phone
  • Resolve issues within service targets and escalate cleanly
  • Maintain help documentation and macros
  • Use AI assistance to speed up research and drafting

What we look for

  • 1+ year in customer support or service
  • Clear, empathetic communication in English
  • Patience and problem-solving under pressure
  • Comfort with support platforms and ticketing tools

Apply to be considered

This career path stays open. Apply once, and we will contact you when a client need matches your profile.

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