Internal roleSupport & Success

Customer Support Specialist

Be the front line for Gracemark clients and candidates who need answers fast.

Location: Remote, U.S. time zone overlap
Status: Open
Hiring for: Gracemark

What you will do

Respond to client and candidate inquiries across channels
Resolve issues end to end and escalate with full context
Maintain internal help documentation and response standards
Surface recurring problems to the teams that can fix them

What we look for

2+ years in customer support, preferably B2B services
Excellent English communication, written and spoken
Calm, accountable, and genuinely helpful
Comfort with support and CRM tooling

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Send your profile and a recruiter on our team will review it, usually within a few business days.

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Related in Support & Success

Customer Success Manager

Keep Gracemark clients successful after the engagement starts, which is where trust is earned.

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corpmark@gracemarksolutions.com