gracemarkGlobal Workforce Solutions
Internal roleSupport & Success

Customer Support Specialist

Be the front line for Gracemark clients and candidates who need answers fast.

Location
Remote, U.S. time zone overlap
Status
Open
Hiring for
Gracemark

What you will do

  • Respond to client and candidate inquiries across channels
  • Resolve issues end to end and escalate with full context
  • Maintain internal help documentation and response standards
  • Surface recurring problems to the teams that can fix them

What we look for

  • 2+ years in customer support, preferably B2B services
  • Excellent English communication, written and spoken
  • Calm, accountable, and genuinely helpful
  • Comfort with support and CRM tooling

Apply to join Gracemark

Send your profile and a recruiter on our team will review it, usually within a few business days.

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Keep Gracemark clients successful after the engagement starts, which is where trust is earned.

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